During regular business hours:

1) Accessibility for homeowner maintenance calls are no later than within the half hour if not immediate. Further assessment of the situation will be determined upon detailed communication with the homeowner.

2) Once it is determined whether it is a common or limited common area repair, or whether it’s a homeowner responsibility, the board of directors will be notified.

3) Urgent matters, creating an unsafe or unhealthy environment, will be acted upon immediately with or without board approval.

4) Minor repairs will be scheduled upon approval by the board of directors based on a pre-determined set of guidelines i.e. dollar cap and type of repair.

Repairs are made by licensed and/or fully insured contractors that have experience with association maintenance. Have been endorsed by the industry organization “community association institute” and/or have valid and current references. AdvantageSolve, Inc. uses specific contactors that have developed a reputation of integrity and performance throughout the last several years.

Week Nights, Weekends and Holiday Emergency Service:

1) Emergency service is first initiated by calling 404-917-6013

2) The emergency situation will be addressed and assessed and acted upon accordingly utilizing specific on-call service providers or public service providers necessary.

3) Level of emergency will determine notification process to manager and board of directors. Maintenance director will access the ongoing situation and when necessary, provide on-site presence and monitoring.

NOTE: Emergency service is always billed at a higher rate and should be used only during true emergency situations.