Maintenance

During regular business hours: (470-892-6500 10-5pm Mon-Fri)

Nights, Weekends and Holiday Emergency Service: 404-909-7458 Dispatch

• If this is a life threatening emergency call 911
• Place your emergency call, leave a contact number and brief voice mail, an on-call manager or service tech will be immediately dispatched to respond.

NOTE: Emergency service is always billed at a higher rate and should be used only during true emergency situations

• Accessibility for homeowner maintenance calls are no later than within the half hour if not immediate. Further assessment of the situation will be determined upon detailed communication with the homeowner.
• Once it is determined whether it is a common or limited common area repair, or whether it’s a homeowner responsibility, the board of directors will be notified.
• Urgent matters, creating an unsafe or unhealthy environment, will be acted upon immediately with or without board approval.
• Minor repairs will be scheduled upon approval by the board of directors based on a pre-determined set of community guidelines.
• Repairs are made by licensed and/or fully insured contractors that have experience with association maintenance, have been endorsed by the industry organization and/or have valid and current references. AdvantageSolve, Inc. uses contactors with a reputation of integrity and proven performance.